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  • Our Charity

Who we are

Soll Leisure is a charity leisure management company operating sites in Oxfordshire, Kent and Hampshire. Our mission is to get MORE PEOPLE, MORE ACTIVE, MORE OFTEN.  We are a not for profit organisation with a purpose to provide leisure opportunities for the communities that we serve with all surpluses re-invested into the service and community. Soll Leisure understands the benefit of linking sport and recreation with our facility management, to provide health benefits through physical activity for the local communities.

Our Objectives

  • To provide or assist in the provision of facilities and services for recreational, sporting or other leisure time activities in the interest of the public at large and for social welfare.
  • Grow participation to financially support the business and target disadvantaged groups.
  • Encourage healthy and active lifestyles.
  • To reduce the impact on the environment.
  • Provide or assist in the provision and management of a wide range of facilities from art, culture and heritage to parks and open spaces.

Our Vision

Soll's vision is to get 'More People, More Active, More Often' and is doing this by being a fun and innovative company that is affordable, accessible and profitable.

Our Values

  • Passion - I take pride in all that I do, I am enthusiastic and energetic in my approach to work, I inspire people to achieve goals. 
  • Professionalism - I smile, I listen and acknowledge customers opinions, I pro-actively look for ways to increase my personal effectiveness. 
  • Exceeding Expectations - I establish customer needs and aim to exceed expectations, I go the extra mile, I seek ways to improve customer services and working practices. 
  • Integrity - I treat others with respect in all situations, I am sincere and honest in all that I do, I make decisions that have the interests of the company at heart.
  • People Focus - I am always approachable and helpful to customers and colleagues, I actively listen to customers and colleagues, I provide correct and up to date information to customers and colleagues. 
  • Ownership - I take responsibility for the commitments I make to customers and colleagues, I take personal responsibility for communicating effectively, I take ownership of customers problems regardless of where the responsibility for the problem lies. 

What we've achieved...

  • Supported 1,751,287 people to take part in health & fitness activities over the past 3 years.
  • Our Active Pass Scheme supports local disadvantaged groups to be active. Resulting in 1,630 visits from low income and disability groups.
  • Helped over 500 people with long term medical conditions to begin and sustain an active lifestyle. 
  • Supported 22 national sports people to reach full potential in their sports.
  • Worked in partnership with local Charities, District Councils and Council Sports Partnership’s.
  • Provided over 300 subsidised memberships for local military, NHS and emergency services.
  • Delivered fun and sociable sports sessions for over 60’s resulting in 3,354 visits.
  • Launched targeted exercise & diet courses for local residents to lead healthier lifestyles. 
  • Grown our swim school and are now teaching over 300 children a week to swim. 
  • Supported adults with learning disabilities to take part in sports and fitness sessions
  • Received £10k in funding for local disadvantaged groups to take part in sports and fitness activities across our sites. 
  • Delivered funded projects for local disadvantaged groups to access sports and fitness activities.
  • Fund Raising in the community for local charities including Macmillan coffee morning, sport relief and studio cycling events.
  • Supported and guided 4 apprentices in the last 18 months to achieve their qualifications and are currently supporting 4 more to achieve theirs.
  • Invested over £518,000 into improving our facilities over the past 3 years. 

Our Partners

Local Authority & Landlords
South & Vale District Council
Medway Council
Ashford Borough Council
Hart Council
MEPC - Colliers International
Sabre
Lidl UK Assets

County Sport Partnerships & Trusts
Oxfordshire Sports and Physical Activity (OxSPA)
Kent Sport
Hampshire & IOW Sport
NHS / Community Health
Local Health Centres

National Governing Bodies
Sport England
EFDS
Amateur Swimming Association - Badminton England
The Football Association
England Athletics
UK Athletics
Run England

Sport & Leisure Partners / Charites
Go Active
A Better Medway
Register for Exercise Professionals
Premier Training
Age Uk / Generation Games
Style Acre
Home Farm Trust
DAMASCUS Youth Project
Inclusion Hampshire
Local sports clubs
Young Carers Oxfordshire
Quit 4 Life, Hampshire Stop Smoking
MEND

 

Our Partners & Projects

Our partnership work has allowed us to deliver a variety of projects to support local communities. Together with our partners we aim to support people to overcome barriers and enjoy a healthy, active lifestyle. Some examples of successful projects are detailed below:

  • Style Acre support adults with learning disabilities in Oxfordshire. Our partnership work has enabled the Style Acre participants to take part in virtual cycling, Badminton, Rebound Therapy and Karate sessions. Together we have provided fun and sociable sessions allowing the participants to enjoy the benefits of a healthy lifestyle. We have supported many adults with learning disabilities to take part in sport and fitness but most importantly having fun while doing so. We hope to continue to work together to deliver similar projects in the future.

  • Age UK Oxfordshire is a great charity that supports people through later life with issues such as money, healthcare and well-being. We are continuously working with Age Uk, and their Generation Games programme to support over 60’s to access physical activity in a fun and sociable environment. To date we have provided Badminton, Senior Circuits, Short Tennis, Walking Football, Bowls and Curling for people to try, and they have been a huge success.

  • Kent Sport and Physical Activity is the County Sport Partnership for Kent. The Kent Sport and Physical Activity Service (Kent Sport) aims to boost participation in sport and physical activity, in order to improve the health and wellbeing of Kent residents. We work closely with Kent Sport to run our Active Star scheme as well as funding opportunities to help get disadvantaged groups active.

  • Kent Community Health are a team of NHS professionals with a wide range of backgrounds in public health nursing, health promotion, dietetics, psychological support, exercise support and social marketing.. They are committed to reducing preventable diseases and promoting good health. We are working with Kent Community Health to deliver our Exercise on Referral scheme, as well as continuously looking to deliver new projects to improve the health of local residents.

  • Oxfordshire Sport and Physical Activity (OxSPA) is the County Sport Partnership (CSP) for Oxfordshire. Their focus is to work with partners and stakeholders to add value and increase participation in sport and physical activity for Oxfordshire. We have worked with OxSPA on projects that target a number of disadvantaged groups such as, a Visual Impairment Sports Taster Day, supporting the Active Body, Healthy Mind project for mental health sufferers and finally through our Exercise on Referral schemes.
    A Better Medway / Medway Council work to provide the Medway community access to support and information about health & well-being. Help is available to get people more active, healthy eating, mental health, smoking cessation and sexual health. Currently we have supported A Better Medway through our Exercise on Referral scheme and ‘Let’s talk weight’ courses.

  • The Abingdon Damascus Youth Project prides itself on enabling young people to make a positive difference within their own communities. We support young people through sport & leisure for positive behavioural change by offering concessionary booking hire to take part in sports, gym and exercise classes.

  • Inclusion Hampshire is a successful alternative education and training services provider, helping young people through small structured teaching groups, to learn in a way that works for them. We have supported their learners through exercise classes and work placements opportunities to support their learning.


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HELP US HELP YOU

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What do I do if I have lost my membership card?

If you lose your membership card, please talk to a member of our team on reception and we will replace it for you at a cost of £2.50. If your card breaks due to wear and tear we will replace it for you free of charge.

Do you offer a joint membership?

We currently only have joint memberships available at our Milton club. For more information regarding this please click here or contact the club for more information.

Can I transfer my membership to another person?

Yes, we offer the option to transfer your membership to another person; this can be done in centre/club. All you will need to do is arrange an appointment to meet with one of our team with the person you are transferring your membership to. Please state that you are wishing to transfer a membership.

Can I suspend my membership?

Yes, you can suspend your membership, whether you are within your minimum contract term or not. A suspension can be actioned for up to 6 months with no charge if you have completed your minimum contract term. If you are still within your contract term, there is a £5 administration charge per month of the suspension which is taken by direct debit. If you are still within your contract term, the months that you suspend for will be added to the end of your contract to ensure that the minimum term is honoured. If you pay by direct debit please call Debit Finance on 01908 422007 or e-mail . If you pay for your membership upfront please contact your club directly or e-mail info@soll-leisure.

How do I cancel my Direct Debit membership?

If you have completed your minimum term contract we require one months notice. Please call Debit Finance on 01908 422007 or e-mail . If you are within your contract you can cancel upon providing proof for medical reasons or relocation and by giving one months notice.

Can I bring a guest to the gym?

Yes, you can bring a guest using one of the complimentary guest passes provided in your welcome pack. Alternatively they can purchase a guest pass through reception.

Can I join online?

Yes you can join online via the Get Started section of our website.

How old do I have to be to join?

The minimum age to join on an inclusive membership is 16.

We do offer student and teen memberships at certain centres/clubs. Please contact your nearest location for more information.

Are classes included in my membership?

Yes classes are included in your membership, for a full list of current classes please visit your nearest locations home page on the website.

Do you offer a joint membership?

We currently only have joint memberships available at our Milton club. For more information regarding this please contact the club for more information.

Do I need to fill out a health questionnaire when visiting?

All new customers/members visiting the centre/club must read and sign to agree to our health commitment statement prior to exercise.

Do I need to book an induction to use your gym?

If you have used a gym before you can sign a waiver to opt out of an induction. This will be discussed at the time of joining. If you joined online a member of our team will be in contact to discuss.

How to register for online booking?

To book online you will need to visit our timetable pages and click on the online booking link, select help, how to register and create your account then follow the relevant steps, if you are an existing member, you will need to create an account.

How to make an online booking

  1. From within the search panel.
  2. Select activities, classes or courses.
  3. Select the correct site.
  4. Select the activity, class or course.
  5. Select the date for your chosen activity, class or course.
  6. Select the from time.
  7. Select the to time.
  8. Select the number of spaces to book.
  9. Select search.
  10. Add your class to your basket by selecting the corresponding basket icon.
  11. Read and accept our Terms and Conditions and select checkout.
  12. Select confirm booking.
  13. To print a copy of your booking confirmation, select print receipt.

How to cancel a booking made online?

  • Sign in and click "Account History".
  • The bookings you have made in a certain time frame (this can be changed by selecting a different option from the drop-down box) will now be displayed and separated into "Activities", "Classes", "Courses" and "Unpaid".
  • To cancel a booking select the site the booking was made at and click the red "X".
  • The booking will then disappear from your account history .

Do members have to book classes in advance?

Yes, members and guests must book onto all group exercise classes. We reserve the right to cancel any classes with low attendance. Classes can be booked 2 days in advance.

I can't log into my account, what do I do?

If you can't log into your account please contact us directly on

I've forgotten my password, what do I need to do?

If you have forgotten your password simply go onto the log on section on the top right of the online booking page, and select forgotten password.

I’m interested in personal training, what do I need to do?

You can find more about the clubs Personal Trainers through the centre/clubs homepage. Once you’ve selected a trainer whose skills best match your fitness goal, you can book and pay for a session through them directly.

Will someone help me to show me the machines or give me a programme?

You can book an induction with one of team, who will show you how to use the equipment, alternatively you can book to have a programme written or reviewed. We do have Personal Trainers at each of our clubs. For more information please visit your nearest clubs home page.

What should I wear to the gym?

Please wear comfortable clothing and appropriate footwear. We also advise you bring a towel and water bottle with you.

Do I need to fill out a health questionnaire when visiting?

All new customers/members visiting the centre/club must read and accept our health commitment statement prior to exercise.

I'm interested in personal training, what do I need to do?

You can find more about the clubs Personal Trainers through the clubs homepage or in club. Once you've selected a trainer whose skills best match your fitness goal, you can book and pay for a session through them directly.

Do members have to book classes in advance?

Classes can be booked 2 days in advance. Please ensure you book your space. Morning classes require a minimum of 3 people booked. Lunchtime and evening classes require a minimum of 5 people booked. Bookings can be made online. Please see out frequently asked questions about online booking or visit the online booking page on our website.

What should I bring to my exercise class?

We advise you bring a towel and water with you.

If I arrive a bit late for a class can I still go in?

If you arrive late and your instructor feels that the session has progressed too far for you to join in safely, he or she may ask you to join another session.

Where do I find the class timetable?

Please see your clubs homepage. Timetables can also be viewed in club.

I'm new to classes. Are there any I shouldn't do?

We offer a wide range of classes to suit all abilities. Your class instructor will advise you on what you should or shouldn't do.

Are classes included in my membership?

Yes classes are included within your membership, for the list of classes please see your centre/clubs homepage.

Do you offer a towel service?

Currently only our Milton site offers a towel service, for more information regarding this please see the clubs homepage.

How long do I get car parking?

Each centre/club offers free car parking however some are limited to two hours. For more information regarding this please see your centre/clubs homepage.

I’ve lost some property, what will happen to it?

All lost property is held for a limited time, please contact the centre/club directly or visit reception regarding this.

How does my card work?

Your membership card gives you access to the centre/club. Simply scan the barcode on the reader and this will activate the gates.